Dear valued customers,
For the safety and assurance of all our customers, we adhere to a strict policy when it comes to the return and exchange of food products:
Food Products: Due to health and safety concerns, once a food product leaves our facility, we cannot accept it back or offer an exchange. This ensures the integrity and safety of our products for all customers.
Mistakes on Our Part: If there's a mistake in your order that's our fault, such as sending an incorrect item, please let us know. We are committed to making it right and will promptly send you the correct item.
Correctly Fulfilled Orders: If you ordered a product and received exactly what you ordered, we cannot offer a return or exchange. Please double-check your orders before finalizing to ensure you're getting exactly what you want.
Merchandise: For non-food items, the return and exchange policy may vary. This is because some of our merchandise comes from third-party suppliers, each with its own set of terms and conditions. If you have concerns about a non-food product you've purchased, please reach out to us directly. We'll guide you on whether the item is eligible for return or exchange based on our agreements with the respective supplier.
Thank you for your understanding and cooperation. Our primary goal is to ensure the highest standards of quality and service for our customers.