Terms & Conditions

Never Not Eating — Website Policies

Terms of Use and Sale

Effective: October 10, 2026

These terms apply to your use of iamnevernoteating.com (the "Site") and any purchase from Never Not Eating, operated by 8900914 Canada Inc. ("we", "us"). By using the Site or placing an order, you agree to them. Our Privacy, Shipping and Returns policies below form part of these terms.

1. Orders and acceptance. An order confirmation email confirms we received your order, not that we accepted it. We may decline or cancel any order (for example, for suspected fraud, stock shortages or a pricing error); if we do, we refund you in full.

2. Prices and taxes. Prices are in Canadian dollars. Applicable taxes (HST/GST/PST) and shipping are added at checkout. If an item is listed at an obviously wrong price, we will contact you before shipping and you may cancel for a full refund.

3. Presales and preorders. Presale items show an estimated ship date. If that date slips, we will email you a new date, and you may cancel for a full refund at any time before your order ships.

4. Product information and allergens. Our blends are food products. We list ingredients on each product page and label, but recipes and suppliers can change, so always read the label before use. Colours and images on screen are for illustration.

5. Intellectual property. All Site content, including text, recipes, photos, graphics and logos, belongs to Never Not Eating or its licensors and is protected by copyright and trademark law. You may share links and personal, non-commercial screenshots; any other copying or use needs our written permission.

6. Acceptable use. Don't misuse the Site, including by attempting unauthorized access, scraping, or posting unlawful content.

7. Third-party links. Links to other sites are for convenience. We are not responsible for their content or privacy practices.

8. Disclaimer and limitation of liability. To the extent permitted by law, the Site and its content are provided "as is", and we are not liable for indirect or consequential damages arising from use of the Site. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under the Ontario Consumer Protection Act or other consumer protection laws that cannot be waived.

9. Changes. We may update these terms by posting a new version with a new effective date. The version in effect when you place an order applies to that order.

10. Governing law. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes will be heard in the courts of Ontario, unless consumer protection law in your province gives you the right to bring them where you live.

11. Contact. iamnevernoteating@gmail.com

Privacy Policy

Effective: October 1, 2026

We collect only the personal information we need to run our store, and we handle it under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, including Quebec's privacy law.

1. What we collect

• Order and account details: name, billing and shipping address, email, phone, order history. Payment card details are handled by our payment processor; we never see or store your full card number.

• Device and usage data: IP address, browser and device type, pages viewed, search terms and how you use the Site, collected through cookies and similar tools.

• What you send us: emails, messages and survey or review responses.

2. How we use it

• Process, ship and support your orders, including pickups and presales

• Process payments and prevent fraud

• Run, secure and improve the Site

• Send marketing emails, only if you opt in

• Meet legal, tax and accounting obligations

3. Who we share it with. We do not sell your personal information. We share it only with service providers who help us run the store, and only as needed: Shopify (store platform and payments), Printful (merchandise printing and shipping), Klaviyo, Google Analytics, and shipping carriers such as Canada Post. We also disclose information where required by law. These providers may store data outside Canada, including in the United States, where it may be accessible to authorities under local law.

4. Marketing emails. We send promotional emails, including presale announcements, only with your express consent. Every email includes an unsubscribe link, and we act on requests within 10 business days. Order and shipping emails are not marketing and are sent regardless.

5. Cookies. Essential cookies keep the Site and checkout working. Analytics and advertising cookies are used only with your consent, which you can give or withdraw through our cookie banner or your browser settings.

6. Retention and security. We keep order records as long as tax and accounting rules require (generally 6 years in Canada), and other information only as long as needed for the purposes above. We use reasonable safeguards, including our providers' encryption and access controls.

7. Your rights. You may ask to access or correct your personal information, withdraw consent to optional uses, or ask us to delete information we no longer need to keep. Contact our Privacy Officer; we respond within 30 days. If you're not satisfied, you may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, in Quebec, the Commission d'accès à l'information.

8. Children. The Site is not directed at children, and we do not knowingly collect information from anyone under 13.

9. Changes. We will post any update here with a new effective date, and email customers about significant changes.

10. Privacy Officer. Joel Solish, Privacy Officer, Never Not Eating, 380 Macpherson Avenue, Toronto, ON M4V 3E3 · iamnevernoteating@gmail.com

Shipping and Pickup

We pack every order within 1–3 business days (excluding weekends and holidays) so your blends arrive fresh. Presale orders ship on or after the date shown on the product page.

Pickup. Monday to Thursday, 10 AM–8 PM. Bring your order confirmation (on your phone is fine). Orders not picked up within 30 days may be cancelled and refunded, less any fees.

Tracking. We email a tracking number when your order ships; allow up to 48 hours for tracking to update.

Delays. Carrier delays (for example, Canada Post disruptions or weather) are outside our control, but we will help you follow up.

Lost or stolen parcels. If tracking shows no movement for 10 business days, email us and we will open a claim with the carrier and reship or refund once it is resolved. We are not responsible for parcels marked delivered to the address you provided, but we will help with a carrier claim. Please double-check your address; reshipping to a corrected address costs extra.

International orders. Import duties, taxes and customs fees are set by the destination country and paid by you. Don't see your country at checkout? Email us and we will try to find a way. Some countries restrict food imports; you are responsible for knowing your country's rules.

Returns, Refunds and Order Issues

For food safety, we can't accept returns or exchanges of food products once they leave us, but we will always fix our own mistakes.

Situation	What we do
Wrong item, missing item, or damaged on arrival	Email us within 7 days of delivery with your order number and a photo. We'll send the correct item or refund you; no need to return the original.
Correct order, changed your mind	Food products can't be returned or exchanged. Please check your order before checkout.
Cancel before shipping	Email us right away; if it hasn't shipped, we'll cancel and refund in full. Presale orders can be cancelled any time before they ship.
Merchandise (non-food)	Terms depend on the supplier. Email us within 30 days and we'll tell you if the item qualifies; unused items in original condition only.

Refunds go back to your original payment method within 5–10 business days of approval, depending on your bank. Nothing here limits your rights under consumer protection law.